Returns and refunds

Honey

Honey is a food product. Once a container has been opened we cannot accept it back, because we cannot resell it and cannot verify how it has been kept. That is a food safety rule, not a way of avoiding refunds.

We will replace or refund honey where:

• it arrives damaged, leaking, or with a broken seal;
• we sent the wrong product or the wrong volume;
• it is not what we described it to be. Our honey is sold as pure honey, and if what you received is not that, we want to know immediately.

Tell us within 48 hours of delivery and send photographs. Contact 0816 188 2470 or [email protected].

Books

A physical book can be returned unread and undamaged within 7 days of delivery. Digital editions cannot be returned once the download link has been used, which is why a sample is offered first.

How refunds are paid

Refunds go back to the account the payment came from, through Paystack, within 7 working days of us agreeing the refund. Where the fault is ours we pay the return delivery; where you have simply changed your mind about a book, you do.

Your rights

Nothing here removes rights you have under the Federal Competition and Consumer Protection Act. A blanket “no returns under any circumstances” policy is not enforceable in Nigeria, and we are not attempting one: where the fault is ours, you are entitled to a remedy.

Donations

Donations are not purchases and are not generally refundable. If you gave in error, tell us as soon as you can and we will do what we reasonably can — see the terms page.